Shipping

Deliveries for Jakarta are carried out by Bonjour Sayang’s driver or Grab/Gojek, Tuesday and Thursday.

Deliveries outside Jakarta are carried out by JNE or J&T, once a week on Tuesday.

Delivery prices applicable to the orders are:

- 50,000 IDR for Jakarta and Jabodetabek

- As per your address for Indonesia outside from Jakarta

- For international orders, please contact us via whatsapp 081311660528 or by email : Bonjousayang@gmail.com

For same day or urgent delivery please contact Bonjour Sayang via whatsapp at 081311660528.

The delivery is made to the delivery address indicated by the client, being specified that it must be the address of the client’s residence, an individual of their choice or a legal entity (delivery to their company). Deliveries cannot be made either to hotels or P.O. boxes.

Clients must make sure that they have provided accurate and complete information concerning the delivery address (including in particular: house number number/name, building number/name, floor number...). In case of inability to deliver the products at the address indicated by the client, products will be returned to Bonjour Sayang which reimburse the Client within five (5) days of the products’ receipt by Bonjour Sayang.

Orders are shipped twice a week except during holidays, public holidays or any case of force majeure. If the client urgently needs an order, it can always contact Bonjour Sayang by whatsapp or email.

Return

The Client has 14 working days from the effective delivery date to inform Bonjour Sayang of its wish to withdraw. The client sends an email to Bonjoursayang@gmail.com to make the request for return.

The returned product must be in its original condition. It must not have been used or washed, nor must it have undergone even minimal deterioration. The replacement or refund can only take place after receipt of the products subject to withdrawal. In the event of a refund, the amount corresponding to the returned product will be refunded to the customer, with the exception of the shipping costs, which are at the customer's expense.

If the product is not received by Bonjour Sayang or is not in its original condition or has been damaged, Bonjour Sayang reserves the right to return it to the client without the possibility of exchange or reimbursement or to take into account any repair costs.

If the request for exchange is due to an error in the client's order, the client will pay the full delivery costs (return to Bonjour Sayang and return to the client). Upon receipt of the items to be exchanged, Bonjour Sayang undertakes to send back the new or equivalent product.

In the event of manufacturing defects and repairs
Manufacturing defects must be notified at the latest on the working day after the actual delivery date. Any complaint made after this deadline will not be valid. The customer should send an email to Bonjoursayang@gmail.com

If the manufacturing defect is confirmed, the product will be sent to the workshop or will be replaced according to the decision of Bonjour Sayang. The repair or exchange with a new product is then free of charge and the product will be returned to the client at Bonjour Sayang's expense.

If the manufacturing defect is not validated or the product is not repairable and it is due to improper use of products such as cleaner or accidental damage, the product will be returned to the client as is at Bonjour Sayang's expense.

A refund by Bonjour Sayang for the order returned is made within 14 days by the communication by the client of the withdrawal right, subject to the receipt of the Products and its excellent condition.

Repayment will be made through the same payment means used to pay the Order. If the payment means has expired, the Client shall contact Bonjour Sayang to update the payment means. Bonjour Sayang can not be liable if the repayment is made on an expired payment means.